How to Return Ebay Item Not as Described

Select your reason for the return. You can open a return request stating not as described and escalate it after 4 days and ask eBay to step in.


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All of this was answered by Griff on the ebay radio show back in 2018.

. Return requests for items not as described and. I have opened a dispute as not as described as the seller doesnt bother responding to emails. If you dont hear back from the seller or cant reach a resolution after at least 3 business days escalate.

If not issued within 72 hours I believe you can ask eBay to step in they will refund you and seller will receive a. If youve sold on ebay long enough youve had this happen. So the buyer gets 650 from eBay.

Let the seller know how they can help resolve the problem. If your item hasnt arrived or isnt as described contact the seller by opening a case in the Resolution Center. The buyer will send the item back to you for a full refund.

This can be hard to enforce I am in dispute with a non ebay company whos item was faulty I returned it and they sent a. If the seller is not being reasonable when directly contacted outside the eBay resolution system then it is time to involve eBay directly as described above. If you go into your returns center and click on the details for the return there will be a line at the top stating something like ÄúWe have asked the buyer to mail the item no later than insert date hereÄù That date is 5.

Open an INAD case through eBay. You are sure the item wa. This is simple.

How long does a buyer have to return an item after a case is opened. Message 3 of 59. You must file a claim through the resolution center for an item not as described in order to force the seller to send you a prepaid label.

Item was described as brand new never been opened when it clearly hadWhat is best course of action. Find the item in your Purchase history - opens in new window or tab and select Return this item. Item not as Described.

29 August 2009 at 839AM in Ebay Auctions. Ask eBay to look at the messages from your buyer as they can read all eBay messages. Item not as described returns rate and item not received rate.

If you offered free shipping youll need to refund the buyer the full amount of the item including the original shipping cost. 1 DO NOT ACCEPT THE RETURN AND DO NOT REFUND THE MONEY. If you have asked for a partial refund then the seller needs to agree to that and issue it ebay dont deal in partial refunds.

When a buyer requests a return for item not as described reasons the seller must respond within the return request and offer a solution to the buyers issue When a buyer requests a return for remorse reasons the seller must honor their return policy as specified in the listing. The item may have some signs of cosmetic wear but is fully operational and functions as intended. Only click the defective buttons if you have to.

It is most definitely 5 business days. Heres how you can protect yourself as a buyer. Item not as described who pays return postage.

A buyer insists the item was not as described in order to force a return. Sellers must create accurate listings and ship items in a timely and secure manner in order to ensure that buyers are satisfied with their purchases. So the lesson here is folks if you buy something and you dont feel like paying for it say the item is not as described harass the seller into submission if that doesnt work eBay will either force the seller to refund it or Ebay will give you your money back.

The Service Metrics dashboard tracks 2 metrics. For each of these 2 metrics your rate is classed as very high high average or low compared to the average rate of your peers. 2 TELL THE CUSTOMER TO OPEN A CASE.

Used - An item that has been used previously. 06-11-2016 1124 PM - edited 06-11-2016 1125 PM. BEFORE you accept the return ring eBay and explain that the buyer made a mistake assuming it had a specific function etc and that the return request is a Change of Mind.

If you want to return something simply go back to the listing and click Ask seller a question. If youve opened a case for not as described and you escalate then ebay will tell you to return for refund. On the 20th of July 2018 eBay added another set of metrics to the Seller Hub called Service Metrics.

If the item arrived damaged broken or faulty add up to 10 images relevant to the reason youre returning the item for and showing any scratches or defects. If you have received an item in different conditions than described in the listing you can still open a return request as eBay offers protection in that type of situations. I have asked for a full refund.

The seller is responsible to cover the return costs. According to Griff the way to handle ANY not as described global shipping return is. I think it dings the seller if he gets too many not-as-described hits.

If you stated in your listings return policy that you accept returns your buyer can return the item to you even if theyve changed their mind. Service metrics policy overview. Smart sellers are very happy to make things right.

You can decline the partial refund offer and will be required to send the item back via trackable means for a full refund. Save the Money-Back Guarantee for the dopey ones who arent helping. Comments 0 Comments 0.

So when a buyer decides that they want to return the item the only options that the buyer sees are Money Back Guarantee Not as Described reasons such as broken doesnt match description wrong item etc. When a buyer purchases an item on eBay they expect it to arrive on time and as it was described in the listing. It will automatically be approved and a pre-paid label will generate for you.

Once seller receives the item back they issue refund. Escalate the case to eBay. Here are your response options.

You are selling these items with no returns.


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